Customer Service

At Z Global Marketing, we are dedicated to helping you maximize the power of your marketing dollars. We know that your marketing strategies include gaining the most return for your investment, increasing sales, and growing your loyal customer base. Therefore, our customer service initiatives are formulated client by client after significant time spent listening to their needs. We work as if we are a part of your team by providing the best service the industry has to offer.

What we do is all about what you need!

On a day-to-day basis, we are not afraid to roll up our sleeves and provide hands-on management for your marketing campaigns. Our experience and industry knowledge can give you the marketing advantage you need.

We are standing by to help you:

  • Generate the most revenue from monies you are already spending
  • Target new locations in which the budgets are used in the most effective manner to reach the most appropriate audience
  • Develop customers that bring you long-term value, not just one initial sale
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Business Ethics

At Z Global Marketing, we uphold the highest standard in business ethics. We believe that corporate reputation and business respect must be earned, and our goal is to earn that respect time after time. Every client we service and every campaign we implement gives us a chance to demonstrate our commitment to quality, our dedication to communication, and our discipline in support of those high standards.

We work until you are satisfied with the quality of the campaigns and the quality of the leads.
We listen to you. Your comments, questions, and concerns will be heard, addressed appropriately, and responded to in a timely manner.
We go beyond the basics because we believe in building long-term customer relationships, not just meeting short-term needs.

We often work with clients’ proprietary information and want you to know that your data is safe with us. We respect you. We respect your customers. Many clients have told us they share more with us than any other vendor or agency because they trust us.  We will never jeopardize your competitive advantage or the relationship you have with your customers through misuse of any information. When it comes to governmental regulations such as CAN-SPAM, Telemarketing Laws, and FERPA, we create internal standards which are usually higher than required by law.  Our mantra is not to adhere to standards, but to exceed them and reset the bar.

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Our Approach

Marketing is not a series of isolated events. (At least it shouldn’t be). Effective marketing requires interconnected strategies and solutions that work in concert to engage audiences, convey relevant and consistent messaging across multiple channels and media, move users along the purchase process to drive transactions, and build customer loyalty over time. The best marketing efforts capitalize on the potential of digital technologies to leverage customer data and knowledge from past efforts to drive even more relevant exchanges in the future. And that’s our focus at Z Global Marketing: utilizing customer insight to turn browsers into buyers, and buyers into brand evangelists.

At Z Global Marketing, we take a holistic, integrated approach to build enduring relationships between our clients and their customers. Rather than an isolated service provider, we see ourselves as business partners and strategists focused on meeting and exceeding our customers’ objectives by crafting integrated solutions that leverage our diverse experiences in all areas of marketing to generate leads, acquire customers, build brands, and drive sales.

We understand that there is a real linkage between each platform and marketing solution we offer, and that our insight should benefit our customers. The results we garner from our brand monitoring and email marketing efforts, for example, can be leveraged for more powerful search and website development initiatives. And so on. So that each successful engagement drives even greater marketing successes across multiple channels moving forward.

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